Privacy Policy

[City Quests T/A City Adventure Quests] (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website www.cityquests.co.uk, including our online store powered by WooCommerce.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data when you use our website:

• Identity and Contact Data – name, billing/shipping address, email address, phone number.

• Account Information – login details, password, order history.

• Payment Information – processed securely by our payment providers (we do not store full card details).

• Transaction Data – details of purchases and returns.

• Technical Data – IP address, browser type, device information, and cookies.

• Marketing and Communications Data – your preferences for receiving marketing from us.

2. How We Use Your Information

We use the information we collect for:

• Processing and fulfilling your orders.

• Managing your customer account.

• Communicating with you about your order, returns, or enquiries.

• Sending marketing emails (if you have opted in).

• Improving our website, products, and services.

• Complying with legal obligations.

3. Sharing Your Information

We only share your personal data with third parties where necessary, such as:

• Service Providers – e.g., payment processors (Stripe, PayPal), delivery and courier companies.

• IT and Hosting Providers – to securely run our website.

• Legal Compliance – where we are required to share data by law.

We do not sell or rent your personal data to third parties.

4. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and remember your preferences.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

5. Data Retention

We will keep your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate information.

• Request erasure of your personal data (“right to be forgotten”).

• Restrict or object to processing of your personal data.

• Withdraw consent for marketing at any time.

• Request transfer of your data to another provider (data portability).

To exercise any of these rights, please contact us at: admin@cityquests.co.uk.

7. Data Security

We use appropriate technical and organisational measures to keep your data secure, including SSL encryption and secure payment gateways.

8. International Transfers

Where necessary, your data may be transferred outside the UK/EEA (for example, when using third-party providers). In such cases, we ensure appropriate safeguards are in place.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

City Quests T/A City Adventure Quests

75 Privet Drive, Selby, North Yorkshire, England, YO8 9GD

Email: admin@cityquests.co.uk

If you are not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.